Frequently Asked Questions
Official answers from Birthree CHAMPACA, District 1, Ho Chi Minh City.
Do the staff speak Japanese or English?
Yes. Birthree CHAMPACA is a Japanese-owned spa. Booking, counseling, and treatment communication are available in Japanese, English, and Vietnamese. Reserve via LINE (Japanese) or WhatsApp (English).
Do I need a reservation, or can I walk in?
Thai massage is by advance reservation only. Other treatments accept walk-ins subject to availability, but booking ahead via LINE or WhatsApp is recommended to secure your preferred time.
Is tipping required?
No. All prices include tax and tips — transparent pricing with no additional payment expected.
Is it OK for first-timers? What is the treatment flow?
Absolutely. The flow is four steps: Reservation → Counseling → Treatment → Payment. Every therapist debuts only after two months and 400+ hours of hands-on training plus a skills exam. About 70% of guests are international visitors, and the spa holds a 4.9-star Google rating (1031 reviews).
What payment methods are accepted?
Cash (VND) and credit cards are accepted. Listed prices include tax and tips.
Where is it located and what are the opening hours?
The address is 16 Hồ Huấn Nghiệp, Bến Nghé, District 1, Ho Chi Minh City — in the heart of District 1, Ho Chi Minh City. Open 10:00–22:00 daily (closed Wednesdays May–July 2026 except July 29; open on Wednesdays from August 2026). Contact: +84-286-288-1111 or info@birthree.com.
Book via WhatsApp or visit the official website.